Frequently Asked Questions

Here you can find answers to important question we are commonly asked. While you can find most asnswers you're looking for here, we know this can't answer everything, so if you can't find what you're looking for here, call us at (660) 362-0020 and we will be happy to assist you.

Click on the question to reveal the answer!

Q.Does the price include set up and delivery?
A.The prices listed on the website are before taxes and delivery. ShipShape staff will take care of the set up and take down of all inflatables, tents and games. The prices listed on the website for tables and chairs do NOT include set up and take down. Tables and Chairs are delivered in stacks. If ShipShape staff is required to set up or take down Tables or Chairs, there will be an additional service fee charged.
Q.Do you deliver to other cities?
A.Yes! We offer delivery to just about anywhere in the State of Missouri! There are additional delivery fees that apply. Please call with any questions you may have.
Q.Does the standard rental time include your set up time?
A.Yes, we arrive at or before the time that you indicate on your booking! So please be sure to plan accordingly. (if your party starts at 1 pm, you will want to schedule delivery for at LEAST an hour before your party start time) Feel free to call with any special requests or questions! 660-362-0020
Q.When do you set up?
A.That depends on how many rentals we have that day. Sometimes we need to arrive 1-2 hours before the rental time begins if we have a lot of rentals that day. If this is the case, we will call the day before to confirm that someone will be at the party location. If we need to deliver early, this time will not count against your desired 8 hour rental period.
Q.Do we have to keep it plugged in the entire time?
A.Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 100 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q.What about parks? Do parks have electricity?
A.We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must call to confirm there is electrical capabilities with your local Parks and Rec prior to delivery. If there is no electricity available, we rent generators at a reasonable cost. Also, most parks are first come, first serve so get your spot early in the day or call ahead to reserve your desired area!
Q.What payments do you take?
A.Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash. Checks are only accepted from Corporate or Business accounts.
Q.What if we need to cancel?
A.Cancellations happen. We get it. However, when you book a jump from us we take away it's availability to other customers. Therefore we require that cancellations be made at least 60 days prior to your rental date. That gives us a little time to advertise it's availability again. If you cancel between 30-60 days prior to your rental, you will be refunded your 50% deposit and any other fees collected can be used as a raincheck valid for up to 1 year. If your cancelation is within 30 days of your rental, we no do not give refunds but we will give a raincheck that is valid for up to 1 year after your event date. *Mother Nature sometimes has a mind of her own. If there is inclement weather (high winds, rain, tornado, temperatures below 50 degrees, snow, ice, ect...), we will provide a full refund or rain check for up to 1 year.
If you have any other questions, please feel free to call us any time at: 660-362-0020

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